Ready payment issues on your account

If y'all try to buy something on Google Play but your payment is declined or won't process, effort the steps below.

If you've bought something then have a problem with or question about information technology, meet issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your contour, submit your payment data.

  1. Sign in to Google Pay.
  2. At the superlative, select Alerts Notification bell icon.
  3. If yous have a red alert, enter your payment information and look for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there'southward a trouble with one payment method you lot can try paying with a different i.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item y'all want to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new ane.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may be a problem with your credit or debit card if you run across i of the following mistake letters:

  • "Unable to process payment: depression carte residuum"
  • "Unable to complete transaction. Please use another course of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this card info or effort another card"

To fix these errors, effort the following steps:

Make sure your card & address information is upwards to engagement

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this data use Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method yous are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card address matches the address in Google Payments

If your credit card is registered to a different address that tin cause the payment to exist declined. Bank check the zip lawmaking matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you lot are trying to utilize for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing accost of your card.
  5. If needed, update the address.

So, try your purchase again.

Submit any actress data that is requested

If the error bulletin is followed by instructions for submitting additional information to Google, delight submit it. We volition not be able to process the transaction on your business relationship without this information.

Check you accept sufficient funds for the buy

Sometimes a transaction is declined because of insufficient funds. Check your business relationship to make sure you have plenty to consummate the buy.

Contact your bank or card issuer

Your carte du jour may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your menu to ask about the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (direct carrier billing, online cyberbanking, Google Play Balance, Gift Cards, and more)

If y'all see "Your payment was declined due to an issue with your account"

If you see this bulletin, it might be considering:

  • We saw a suspicious transaction on your payments contour.
  • We need a picayune more information to protect your account confronting fraud.
  • We need a little more data to comply with European union law (Customers from European union member states only).

To help fix these issues:

  1. Go to the payments eye.
  2. Accept action on any errors or requests in the payments center.
    • You might need to verify your identity earlier y'all can buy annihilation through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through directly carrier billing, endeavor the following:

  • Make sure you lot're connected to your carrier network, straight or by wi-fi.
  • Make sure y'all've added straight carrier billing as a payment method.
  • Make sure you lot're using the local currency.

If you withal have problems, contact your mobile phone service provider for assist.

If you tin't add a payment method or have a problem with a unlike payment method

If you're having a trouble with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Await for any notifications or requests for information & provide annihilation that's asked for.
  3. Bank check that your accost is up to engagement.
  4. Bank check that the payment methods listed are the ones you lot want to use.

Carte du jour is grayed out & says "verify on pay.google.com"

Your menu was reported equally stolen. You must verify the card earlier you tin can use information technology again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, you lot'll observe a temporary accuse on your menu statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If yous try to verify the payment method again:

  1. Ostend which card you want to verify.
  2. Cheque how long agone you tried to verify your card.
    • If less than ii days: Await up to two days.
    • If more ii days: Check your card argument. You should find a temporary accuse from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

You tin't use this card for this purchase. Endeavour to brand the purchase again with a dissimilar bill of fare.

If the card yous want to use isn't listed, follow the on-screen instructions to add a new card.

If y'all use dual SIM card devices

Bank check if the right SIM menu is in slot 1 and remove whatever SIM card from slot 2.

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